FAQs
-RC Homeopathy
How do I place an order?
You can conveniently place your order through our website (https://www.rchomeopathy.com.au). Alternatively, you can email or call us to place your order. If you prefer to pick up your order, please contact us to schedule a pickup.
Email at : info@RChomeopathy.com.au
Call Us at : (02) 9920 4006
What payment methods do you accept?
We accept PayPal and card payments for orders placed through our website. For phone or email orders, payment can be made via bank transfer.
Can I change my order after it has been placed?
Yes, you can modify or cancel your order as long as it has not been dispatched. Once the order has been shipped, we are unable to make any changes or cancellations.
Call us on (02) 9920 4006
How can I track my order?
To track your order, we will send a tracking link to your registered email ID within 1-2 business days after you place your order.
What should I do if I entered the wrong shipping address?
If you entered the wrong shipping address, please email us with the updated details as soon as possible. We will confirm the changes once processed. You can also call us directly ((02) 9920 4006) to request the update. Please note that address changes can only be made before the order is dispatched.
How long does it take to receive my order?
Orders are usually dispatched the next business day. Delivery times in Australia typically range from 1–3 business days for Express Post and 3–5 business days for standard shipping,
Do you offer international shipping?
We primarily ship within Australia and New Zealand. For special international shipping requests, please contact our team to discuss options.
Can I pickup from your clinic directly?
Yes, you can schedule a pickup from our location (Edmondson park) . Please contact us via phone or email to arrange a suitable pickup time.
What are the shipping options available?
We offer two shipping options:
- Regular Shipping – $9.99, delivered within 3–7 business days.
- Express Shipping – $15.00, delivered within 1–3 business days.
All shipping options include tracking, depending on your location in Australia.
Can I return a product?
We accept returns only if the product received is damaged, broken, or incorrect. Due to the nature of homeopathic remedies, we do not accept change-of-mind returns.
What should I do if I receive the wrong product?
If you received the wrong or a damaged product:
- Contact us at (02) 9220 4006 or email us at rchomeopathy@gmail.com within 48 hours of delivery.
- Please include clear images of the product and packaging.
- After verification, we will offer either a replacement or a refund, based on your preference.
How do I create an account?
Simply click on “My Account” on our website, enter your email address, and submit the registration form. You’ll receive a confirmation email — just click the link to activate your account.
I Forgot my Password. What should I do?
Go to our website and click on “My Account.” Under the login section, select “Forgot Password.” A password reset link will be sent to your registered email address. Follow the instructions in the email to set a new password.
Can I place an order without an account?
Yes, you can place an order without creating an account. Simply proceed as a guest during checkout.
How can I book a consultation with your clinic?
To book a consultation, simply fill out the consultation form. You can also contact us via email at rchomeopathy@gmail.com, call us on (02) 9920 4006, or reach out through the Contact section on our website.
Once we receive your request, our team will respond with available appointment slots, booking instructions, and payment details.
Do you offer both in-person and online consultations?
Yes, we offer both in-person and online consultations to suit your convenience.
What should I expect during a homeopathy consultation?
You can expect a detailed discussion about your symptoms, health history, and lifestyle. Based on this, the practitioner will recommend remedies to support your overall well-being.
How long does a consultation last?
Consultations typically last between 30 to 40 minutes.
Where is your clinic located for in-person consultations?
To book a consultation, simply fill out the consultation form. You can also contact us via email at rchomeopathy@gmail.com, call us on (02) 9920 4006, or reach out through the Contact section on our website.
Once we receive your request, our team will respond with available appointment slots, booking instructions, and payment details.
What safety measures are in place for in-person consultations?
We follow strict hygiene protocols including, regular sanitization of the clinic and social distancing to ensure your safety and well-being.
Can I walk into the clinic without an appointment?
No, we do not accept walk-ins. Consultations are by appointment only. Please contact our team in advance to schedule your visit.
How does an online consultation work?
Online consultations are conducted via phone or video call. During the session, our practitioner will review your health history, ask relevant questions, and work to understand the root cause of your concerns. Based on this, homeopathic preparations will be recommended.
What do I need for an online consultation?
For a smooth online consultation, you’ll need:
- A stable internet connection
- A quiet, private space
- Access to a device (phone, tablet, or computer) with audio and video capability (if using video)
Can I use any platform for online consultation?
We typically conduct online consultations via Zoom, Skype, whatsapp, FaceTime or phone call.
Storage Instructions
- Store below 25 °C in a cool, dry place away from direct sunlight and strong odours.
- Keep container tightly closed when not in use.
- Do not refrigerate or freeze.
- Protect from strong-smelling substances and electromagnetic sources (e.g., mobile phones, microwaves).
- Keep out of reach of children.
Directions for Use
- Do not touch the dropper with hands or mouth.
- Dispense drops directly under the tongue or into a small amount of water as directed by your healthcare practitioner.
- Do not touch the pills with hands.
- Dispense pills directly under the tongue or into the cap, as directed by your healthcare practitioner.